You can count on us

Send in your questions below, or email us at ask@keababies.com. We will get back to you within 24 hours.

  • 30-DAY MONEY-BACK GUARANTEE

  • FREE CONTIGUOUS US SHIPPING

  • KEACARE 365 1-YEAR WARRANTY

Frequently Asked Questions

We have compiled a list of FAQ for your easy reference. Please feel free to drop us a message or email ask@keababies.com if you have more questions.

What should I do if I am not satisfied with my purchase?

Your satisfaction is important to us! Email us at ask@keababies.com with your order ID. More about our refund policy and warranty scheme, here:

KeaBabies 30-day return policy for any reasons in the form of product replacement or full refund. Kindly note that the products need to be returned in original condition, unwashed and unused.

KeaCare 365-day money-back warranty, a 365-days warranty against manufacturing flaws for all of our products, valid from the date of purchase. 

How do I find my Order ID?

After you have completed the purchase, you should receive a confirmation email from us. Our Order ID starts with KEA. Please also check your spam mail and promotions tab (gmail) for the order confirmation email if you are unable to locate the confirmation email.

How do I know whether your products are really baby-safe?

We put our products under a range of stringet safety tests to ensure they adhere to the international safety standards. As a member of Baby Carrier Industry Alliance (BCIA), our award-winning KeaBabies wrap carrier has complied with BCIA’s safety standards. KeaWorld has also been awarded ISO 9001:2015 accreditation, an international standard that ensures product safety and quality; and Global Organic Textile Standards certification, an internationally recognized organic textile standard to ensure the company practices and product materials are sustainably sourced.  We put our products under a range of stringet safety tests to ensure they adhere to the international safety standards. As a member of Baby Carrier Industry Alliance (BCIA), our award-winning KeaBabies wrap carrier has complied with BCIA’s safety standards. KeaWorld has also been awarded ISO 9001:2015 accreditation, an international standard that ensures product safety and quality; and Global Organic Textile Standards certification, an internationally recognized organic textile standard to ensure the company practices and product materials are sustainably sourced.  

How do I register for warranty?

Register your new KeaBabies product to activate your KeaCare 365-day money-back warranty here for KeaBabies, and here for DrKea.

What should I do if there is any product recall?

You can register your recalled product here.

Where do I find video tutorials?

You may refer to our tutorial pagehere.

How do I care for my KeaBabies product?

General Wash & Care Instructions:
Do not use fabric softener, bleach or detergent with brightener when washing your KeaBabies products.

KeaBabies Wrap Carrier
Machine wash in cold and tumble dry low (not exceeding 135F). Do not bleach. Do not iron. Do not dry clean.

Bandana Bibs
Machine wash in cold and tumble dry low (not exceeding 135F). Do not bleach. Do not iron. Do not dry clean.

Multi-Use Cover
Machine wash in cold and tumble dry low (not exceeding 135F). Do not bleach. Do not dry clean. You may iron in low heat.

Bamboo Washcloths & Towels
Machine wash in cold and tumble dry low (not exceeding 135F). Do not bleach. Do not iron. Do not dry clean. Do not use fabric softener.

Bamboo Swaddle Blanket
Machine wash in cold and tumble dry low (not exceeding 135F). Do not bleach. Do not iron. Do not dry clean. Do not use fabric softener.

Toddler Pillow
Machine wash in cold and tumble dry low (not exceeding 135F). Do not bleach. Do not iron. Do not dry clean. Do not use fabric softener.

Diaper Bag Backpack & Changing Mat
Use a slightly damp cloth to wipe away spots. Hand wash only when necessary with mild detergent. Air dry. 

How do I contact Amazon?

Customers can contact Amazon.com Customer Service through the Contact Us link found on any Amazon.com Help page: http://www.amazon.com/contact-us/

Here is Amazon 24h customer service phone number: 1-888- 280 4331

Why should I choose KeaBabies?

Customers are at the heart of everything we do. Each KeaBabies piece is thoughtfully researched, crafted and tested, because you and your little one deserve only the best. All of our products are gentle, internationally-certified, and made with the best materials, too. Your purchase is worry-free, with the assurance of our KeaCare 365-day money-back warranty.

Our promise to you

We offer unwavering quality, value and assurance with every purchase.

Your KeaBabies product is covered with KeaCare 365-day money-back warranty. For any questions about our products, email us directly and we will make it right for you. We respond within 24 hours.

Commitment to excellence

As a member of Baby Carrier Industry Alliance (BCIA), our award-winning KeaBabies wrap carrier complies with BCIA’s safety standards. KeaWorld has also been awarded ISO 9001:2015 accreditation and Global Organic Textile Standards (GOTS) certification. We use earth-friendly elements in our products and packaging.

Where can I find the product catalog?

Please email us at retailer@keababies.com to request for our product catalog.

You may visit our retailer page here, for more information. 

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